Customer Service Administrator – English Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Achieve and uphold individual and departmental standards for productivity, quality, and service.

• Manage interactions with both internal and external customers, addressing queries, requests, and complaints.

• Accurately and promptly process customer orders, service plans, and business data.

• Provide timely, relevant, and precise data to key stakeholders.

• Collaborate closely with other functions to foster positive relationships.

• Assist the Sales Operations Director's customer service team.

• Execute order entry, service planning, and call handling for customers and field sales representatives.

• Take initiative in personal development and seek growth opportunities.

⛳️ Requirements

• Experience in a fast-paced customer service and/or administrative setting (essential).

• Exceptional written and verbal communication skills (essential).

• Proficiency in IT with strong knowledge of Microsoft Office.

• Fluent in English.

• Familiarity with Oracle and/or SAP systems.

• Self-motivated and enthusiastic individual.

• Flexible and adaptable to evolving business needs.

• Strong teamwork and collaboration capabilities.

• Excellent organizational and time-management skills; ability to handle varying workloads, pressure, and deadlines.

• Customer-centric with effective listening skills.

• Capable of problem-solving with a proactive approach.

• Comfortable engaging with senior management.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Company Pension scheme.

• 25 days of holiday plus Bank Holidays.

• Life insurance coverage at 4 times the salary.

• Company Sick Pay.

• Discounts on a variety of leisure, financial, and retail products.

• Access to an Employee Assistance Programme and wellbeing resources.