Customer Service – Administrative Coordinator, HVAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and confidently handle incoming customer calls.

• Provide prompt and accurate responses to emails.

• Arrange service appointments and manage technician schedules.

• Generate and dispatch invoices.

• Maintain organized and current customer records.

• Communicate with customers about scheduling, delays, and follow-up actions.

• Assist in prioritizing urgent service requests.

• Collaborate closely with the team to ensure seamless daily operations.

⛳️ Requirements

• Exceptional spoken and written English skills.

• Warm, professional, and empathetic phone demeanor.

• Strong organizational abilities and multitasking capabilities.

• Capacity to remain composed and make sound decisions in a fast-paced environment.

• A proactive approach—you think critically rather than just following scripts.

• Prior experience in HVAC, plumbing, electrical, construction, or another home service sector.

• Familiarity with common HVAC terminology and equipment.

• Basic knowledge of typical HVAC issues and error codes (or the willingness to learn quickly).

• Experience with invoicing and scheduling software is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive work environment with a collaborative team.

• Comprehensive health and wellness benefits.