Customer Satisfaction Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with the CEO and work alongside the VP of Business Development to implement the elia application for clients who speak French and English.

• Oversee incoming customer inquiries via HubSpot and the elia platform.

• Monitor the resolution of tickets and ensure appropriate follow-up with customers.

• Generate tickets for the development team as needed.

⛳️ Requirements

• Bachelor's degree in computer engineering or a related discipline.

• Exceptional interpersonal abilities, with a focus on empathy and a friendly demeanor.

• Capacity to maintain composure in high-pressure situations and effectively manage competing priorities.

• Prior experience in a comparable professional setting (SaaS and/or hardware).

• Proficiency in both French and English.

• Familiarity with HubSpot is considered an asset.

• Knowledge of Figma or similar design/planning tools is a plus.

🏝️ Benefits

• Flexible working hours and hybrid work options.

• Paid vacation, floating holidays, and recognized public holidays.

• Comprehensive group insurance plan along with health credits.

• Opportunities for fitness activities and reimbursement options.

• A workplace that emphasizes continuous learning and professional growth.