Customer Sales Engineer

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• You will facilitate product activation throughout the renewal and expansion phases by delivering an outstanding experience to our current customers.

• Support existing customers during trials and proof of concepts (POC) for the platform.

• Identify customer pain points and challenges during trials/POCs of additional products while also establishing their goals and influencing their requirements.

• Serve as the technical point of contact for any support inquiries during the renewal and expansion phases.

• Assist with customer security assessments, RFPs, and business cases as necessary.

• Collaborate with the team to enhance the trial/POC experience for our customers by pinpointing key insights, trends, and areas for improvement in the trial process and devising solutions to address them.

⛳️ Requirements

• Experience: 3+ years in a customer-facing, post-sales technical role such as a Renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. Experience in a post-sales or expansion-focused position is highly preferred.

• Sales Acumen: You thrive in a commercially-driven environment, working closely with sales and success teams to meet revenue goals.

• Cybersecurity/GRC Ecosystem: Comprehensive understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).

• Product Expert Mindset: A strong passion for becoming a subject matter expert on a complex software platform.

🏝️ Benefits

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being.

• WFH set-up allowance: To ensure you have the optimal environment for work, we will assist you in getting set up within your first 3 months at UpGuard.

• $1500 USD annual Learning & Development allowance: To support your career development, all team members can expense development opportunities against this allowance.

• Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to allow you to recharge.

• 18 weeks paid Parental Leave: Available regardless of parenting role.

• Personal Leave Allowance: This encompasses sick and carer’s leave.

• Fully remote working environment: While we have physical offices in Sydney & Hobart, attendance is not mandatory.

• Top-spec hardware: All team members will receive top-spec laptops for their roles.

• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to aid their work.

• Health Insurance: Coverage for health, dental, and vision insurance.