Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to facilitate the acquisition of new clients and enhance existing accounts through expert technical solution consulting.

• Conduct technical scoping sessions and design solution architectures for Microsoft Azure, Microsoft 365, networking, and managed security services.

• Deliver technical recommendations and demonstrate solutions to both executive and technical audiences.

• Identify opportunities for technology refresh, optimization, expansion, and additional support within customer environments.

• Act as a trusted technical advisor for both prospective and current customers.

• Educate clients on technology standards, operational risks, and aligning business with technology.

• Assist in customer business reviews using operational and technical insights from internal delivery teams.

• Promote the adoption of RedHelm services by providing technical guidance and identifying upsell opportunities.

• Keep up-to-date with expertise in RedHelm services and third-party partner technologies.

• Transform technical concepts into business-centric recommendations.

• Collaborate with sales, engineering, operations, and leadership teams.

• Safeguard customer data in accordance with RedHelm Information Security Policies.

• Maintain precise CRM records, update opportunities, and document technical details.

• Travel occasionally for business purposes.

⛳️ Requirements

• Minimum of 3 years of experience in designing, deploying, and/or supporting IT infrastructure and/or IT security environments.

• At least 2 years of experience in pre-sales engineering or solutions engineering within managed IT services, infrastructure, or cybersecurity.

• A minimum of 2 years of experience in supporting customer account management or engaging in customer-facing technical interactions.

• Proven experience in collaborating with sales teams on technical solution development and customer presentations.

• Proficiency in Microsoft Azure Public Cloud (mandatory).

• Familiarity with Microsoft 365.

• Experience with managed IT infrastructure services.

• Knowledge of managed IT security services.

• Experience with both public and private cloud solutions.

• Understanding of network and server architecture.

• Familiarity with endpoint architecture.

• Strong consultative and customer-facing communication abilities.

• Technical proficiency in managed IT infrastructure and/or managed security services.

• Skills in solution architecture, technical discovery, requirements gathering, and proposal development.

• Capability to convey technical information to non-technical stakeholders and executive audiences.

• Strong analytical, problem-solving, and decision-making abilities.

• Competence in establishing credibility and fostering trusted customer relationships.

• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

• Outstanding written communication, presentation, and documentation skills.

• Ability to collaborate across technical, operational, and sales teams.

• Disciplined use of CRM systems and opportunity management.

• Capacity to work independently while also contributing to a team environment.

• Attention to detail and a commitment to enhancing customer experience.

• Willingness to travel as required.

• A Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field is preferred.

• Relevant technical certifications are preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) program.

• Paid time off.

• Floating holidays.

• Paid holidays.

• Opportunities for growth, flexibility, and long-term development support.

• Ongoing technical training and certification development.