Customer Relationship Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Assist new clients throughout the onboarding journey.

• Greet clients, clarify products and services, and help them navigate the platform and its offerings.

• Act as the primary point of contact through phone calls and emails.

• Respond to client inquiries, concerns, and questions.

• Diagnose and resolve client issues by collaborating with internal teams for prompt solutions.

• Build and maintain enduring client relationships.

• Assess client needs and customize interactions to offer tailored support.

• Deliver client education, updates, information on new features, and best practices.

• Relay client feedback to internal teams to enhance offerings and services.

• Keep precise, up-to-date client records and interactions within the CRM system.

⛳️ Requirements

• Outstanding communication skills, both written and verbal.

• Strong interpersonal abilities to foster rapport and sustain positive relationships.

• Capable of problem-solving with a proactive approach to client concerns.

• Possess patience and empathy in handling client inquiries and issues.

• Organizational skills to effectively manage multiple clients and tasks.

• Proficient in office productivity software.

• Previous experience in a client-facing or customer service role is preferred.

• Bachelor’s Degree or equivalent is required.

• Excellent written communication skills with proper grammar and punctuation.

• Ability to compose and respond to client emails adhering to effective business email etiquette.

• Exceptional verbal communication skills with fluent English and a neutral accent.

• Strong analytical and cognitive abilities.

• Keen attention to detail.

• Minimum typing speed of 30 wpm with the ability to engage in phone conversations.

🏝️ Benefits

• Competitive salary reflecting your experience and skills.

• Medical insurance coverage for employees and their families.

• Personal Accident Benefit and Life Insurance for employees.

• Wellness Programs including Doctor support, Psychologist, Counselor, and onsite health checkup camps.

• 10 paid holidays in addition to 26 paid days off per year.

• Numerous employee engagement activities.