Customer Relationship Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Develop and Expand Your Pipeline

• Identify new opportunities through phone, email, virtual, and face-to-face meetings

• Qualify incoming leads and transform them into valuable business prospects

• Analyze customer profiles and conduct market research to pinpoint growth opportunities

• Propel Strategic Sales

• Confidently tackle technical objections and communicate the advantages of product architecture

• Recognize decision-makers and foster enduring relationships

• Examine usage trends to reveal upselling opportunities, including enterprise solutions

• Achieve and surpass ambitious sales targets

• Provide Value Beyond Licensing

• Move past conventional sales methods to deliver holistic, customer-centric solutions

• Innovate and experiment with new outreach and engagement tactics

• Collaborate across departments with Sales, Marketing, and Finance

• Take Charge of Your Territory's Performance

• Manage and refine your CRM sales funnel for precision and conversion

• Share weekly updates, forecasts, and quarterly projections

• Keep track of market trends, competitors, and pricing insights

• Represent Tech Soft 3D at trade shows, conferences, webinars, and user events

• Travel 30-35% of the time to connect with clients, evaluate their needs, and strengthen partnerships.

⛳️ Requirements

• Over 5 years of sales experience, ideally selling to manufacturers or advanced technical software and service solutions (or comparable software development experience)

• Demonstrated ability to negotiate effectively while addressing both technical and business needs

• Strong history of prospecting and closing deals

• Confidently engage stakeholders at all levels, including Directors and executive leadership

• In-depth product knowledge combined with impressive presentation skills

• Outstanding written and verbal communication abilities

• Highly self-driven, organized, and capable of managing multiple priorities independently

• Flexible, proactive, adaptable, and focused on results

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for employees and their spouses/domestic partners and dependents

• Life insurance coverage

• Retirement savings options

• Generous paid time off

• Paid holidays

• 12 weeks of paid parental leave

• Paid sabbaticals every few years

• Engaging workplace culture

• A relaxed and inclusive atmosphere

• Exceptional leadership

• Opportunities for continuous learning

• Flexible daily scheduling

• Charitable donation matching program

• Home office reimbursement program (including monthly internet costs)

• An outstanding employee recognition program (with winners receiving an all-expense trip to a destination of their choice!)

• An authentic workplace where you can genuinely be yourself