Customer Relations Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the initial point of contact for individuals seeking care and their family caregivers.

• Provide guidance to potential customers via phone and video calls.

• Evaluate customers’ situations and suggest appropriate services.

• Proactively reach out to potential customers.

• Maintain consistent follow-up on pending offers.

• Take ownership of closing your own sales.

• Assist existing customers and respond to their inquiries.

• Ensure a high level of customer satisfaction is achieved.

• Identify opportunities for additional services.

• Communicate independently with both new and existing customers in writing and over the phone.

• Accurately record contacts, inquiries, and offers in the CRM system.

• Relay customer feedback to Sales, Product, and Communications teams.

• Contribute to the development and enhancement of processes.

⛳️ Requirements

• Professional experience in customer consulting with a sales element, such as telephone sales, inside sales, or customer service that involves closing sales.

• Background in healthcare, nursing care, or insurance is highly advantageous.

• Familiarity with Germany’s Social Code Book XI (SGB XI), care grades, and the Medical Service assessment process is beneficial.

• A passion for sales and the capability to discern customer needs.

• Ability to guide potential customers toward a purchase through persuasive and empathetic consultation.

• Target- and results-oriented work ethic.

• Drive to meet personal sales targets.

• Dedication to ongoing improvement.

• Strong written and verbal communication skills.

• Organized and self-sufficient work style.

• Excellent proficiency in the German language.

• Residing in the eastern Ruhr area.

🏝️ Benefits

• Permanent, full-time employment.

• Option for remote work.

• 24 days of annual leave.

• Significant opportunity to influence your work within a growing company.

• Personal interactions within the team.

• A product that delivers genuine social impact.

• Streamlined decision-making processes.

• Close cooperation with Sales Management, Product, and Communications teams.