Customer Portfolio Manager

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Act as a local intermediary between internal/external entities and your designated customer(s)

• Manage the customer relationship and play a vital role in the overall business strategy and growth

• Create and maintain a communication plan for site customers, coordinating and facilitating regular meetings between GE Vernova and the customer

• Supervise Gas Power warranty and relevant commercial considerations, including concessions as they arise, ensuring a balance of mutual benefits

• Handle outage/non-outage parts planning, which encompasses quote requests, delivering quotes to customers, managing parts orders throughout delivery, and invoicing for parts as necessary

• Manage the planning and execution process of outages and the processing of Change Orders

• Oversee customer invoicing, collections, and support internal financial operating metrics at GE Vernova

• Serve as the Customer Advocate within the GE Vernova organization

• Lead and drive the resolution of all emergent/forced outage issues

• Ensure safe outage planning and execution, keeping in mind our GE Vernova "Life Saving Rules"

• Responsible for comprehensive outage execution by organizing pre-outage, post-outage, and outage milestone meetings to achieve desired outcomes

• Oversee contract leadership and fulfillment, including all project deliverables, and have a thorough understanding of T&Cs and contract requirements such as LD & Bonus structure

• Manage contract performance-related activities typically associated with a customer site

• Serve as the link between the customer and the project team, managing the transfer of information and requests

• Ensure timely resolution of issues, keeping the customer informed about project progress, and negotiate changes and solutions to any arising issues

• Ensure compliance with contract service, operations, and performance specifications, along with financial & technical metrics specific to the contract

• Engage in proposal negotiations and contract administration for assigned proposals/contracts with minimal oversight

• Provide support to managers and senior contracts personnel regarding assigned contracts

• Act as the customer's liaison on contract-related matters

• Influence the development of strategy within the scope of responsibility

⛳️ Requirements

• Bachelor's Degree from an accredited University or College

• An associate's degree coupled with 7 years of experience in the power generation industry, or a High School Diploma/GED with 10 years of experience in the power generation sector

• At least 5 years of knowledge and experience in power plant field services and/or Outage Management within the Power/Energy Industry

• Excellent oral and written communication skills

• Strong interpersonal and leadership abilities

• Proven ability to analyze and resolve issues

• Demonstrated capability to lead programs/projects

• Proficiency in documenting, planning, marketing, and executing programs

• Established skills in project management

• Strong leadership, financial, and commercial acumen

• Advanced technical knowledge regarding Gas Turbine, Steam Turbine, Generator, and the planning and execution of maintenance and upgrade outages

• Experience in presenting and managing stakeholder teams

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource

• Access to the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services

• GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions

• Access to Fidelity resources and financial planning consultants

• Tuition assistance

• Adoption assistance

• Paid parental leave

• Disability benefits

• Life insurance

• 12 paid holidays

• Permissive time off