Customer Operations Specialist – Medical Device

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee the entire process of customer orders from initiation to delivery.

• Manage both commercial orders and sample shipments effectively.

• Ensure the CRM master data is kept up to date.

• Collaborate with Sales, Supply Chain, logistics providers, and Finance departments.

• Actively manage backorders and address inventory exceptions.

• Resolve issues related to orders and shipments promptly.

• Supervise the processes for returns and replacements.

• Facilitate the timely conversion of quotes into orders.

• Keep precise Training records for HCP participants.

• Aid in meeting HCP transparency reporting obligations.

• Support the Customer Care Team in addressing inquiries and complaints.

• Foster a culture centered around customer satisfaction.

• Assist in the preparation of sustainability and ESG reporting.

⛳️ Requirements

• Fluency in both English and French is essential.

• Strong proficiency in Excel and dashboard creation.

• Excellent analytical skills to discern performance trends.

• Effective communication and interpersonal abilities.

• Outstanding verbal and written communication skills.

• Strong problem-solving skills and adaptability.

• Exceptional organizational capabilities.

• Comfortable in a fast-paced work environment.

• Ability to juggle multiple priorities while meeting tight deadlines.

• Commitment to the organization's values of inclusivity, teamwork, and personal responsibility.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Retirement savings plans.

• Generous paid time off policy.

• Flexible work arrangement options.

• Opportunities for professional development and growth.