Customer Operations – Pre-Sales Enablement Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Collaborate with Sales to assist in customer discovery, briefings, demonstrations, and responses to RFPs.

• Convert mission requirements into practical use cases and solution frameworks.

• Act as a representative for LeoLabs in customer meetings, industry events, and regional forums.

• Oversee onboarding, structured training, and operational readiness initiatives.

• Function as the main operational point of contact for customers in the EMEA region.

• Establish success metrics and track adoption and usage effectively.

• Provide operational leadership during exercises or critical situations.

• Collaborate closely with Product and Engineering teams to convey customer needs.

• Create playbooks and enhance operational processes throughout the customer lifecycle.

⛳️ Requirements

• Over 10 years of experience in military operations, defense, space operations, or intricate technical environments.

• Proven experience in customer-facing roles supporting government or enterprise stakeholders.

• Strong skills in operational planning and execution.

• Capability to support both business development and post-sale implementation.

🏝️ Benefits

• Global workforce: flexible remote or hybrid work options.

• Engage in complex, meaningful missions with tangible real-world impact.

• Unlimited paid time off for most positions.

• Competitive salary and equity offerings.

• Comprehensive health, dental, and vision insurance coverage.

• Gain access to the forefront of commercial space operations and defense innovation.