Customer Operations Manager – French-speaking

This is a fully remote position, open to applicants in France.

📋 Description

• The Customer Success Manager (CSM) will oversee a substantial number of low-spend accounts within our SMB/MM or Enterprise segments.

• Recognize and escalate potential risks that may result in customer churn.

• Establish robust relationships with clients by identifying their challenges, proposing solutions, and discovering opportunities for growth and revenue enhancement.

• Act as the customer's advocate by gathering product and operational feedback and relaying it to relevant internal teams.

• Deliver a consistently high-quality experience for our customers on a daily basis.

• Collaborate with internal teams to ensure prompt responses and the fulfillment of customer requests.

• Encourage the adoption of platform features that enhance the customer experience and aid in retention.

⛳️ Requirements

• A minimum of 2+ years of relevant experience, particularly in client-facing roles.

• Prior experience in at least one of the following areas: fast-growing startups, top-tier management consulting, investment banking, or private equity.

• A relationship-oriented individual who remains composed during crises or criticism and celebrates the achievements of partners.

• Strong analytical skills and data proficiency: while you may not need to be a SQL expert, you should enjoy deriving quick, insightful conclusions from complex datasets, asking critical questions, and transforming raw data into straightforward, actionable recommendations.

• A dependable, motivated self-starter with a growth mindset who excels in dynamic environments, adapts to challenges, and takes on significant responsibility.

• Proven track record of success — for instance, achievements at a prestigious company, measurable business impact, rapid advancement in responsibilities, or recognition through competitive awards.

• A solid analytical background with the capability to manipulate and synthesize data effectively.

• Naturally inquisitive and driven to make a meaningful impact.

• Fluent in both French and English.

🏝️ Benefits

• Opportunities for stock grants, subject to role, employment status, and location.

• Additional perks and benefits based on employment status and country.

• Flexible remote work options, with the possibility of accessing WeWork facilities.