Customer Operations Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist clients during the onboarding process — ensuring that each group begins on schedule and comprehends how ICHRA/HRA benefits function for their employees.

• Address inquiries and resolve issues via phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA.

• Tackle problems with urgency when setup or configuration challenges occur.

• Record best practices and enhance internal workflows associated with ICHRA operations.

• Collaborate with Customer Success and Sales teams to provide a smooth client experience from implementation through ongoing support.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, operations, or benefits administration.

• Knowledge of ICHRA, HRA, or US health insurance marketplaces is a significant advantage.

• Proficient in HubSpot, Zendesk, or comparable tools.

• Outstanding written and verbal English communication skills.

• Detail-oriented with strong follow-through and the capability to manage multiple clients at the same time.

• Must be based in the Philippines.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities