Customer Operations Associate

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide customer support via live chat, email, and social media in English.

• Take responsibility for customer inquiries and proactively offer solutions.

• Monitor for and report technical issues to the engineering department.

• Uphold and continually enhance service standards.

• Handle customer complaints and escalate issues when required.

• Gather and act on customer feedback to enhance services and products.

• Utilize Jira to document and assign tasks to the technical team.

• Collaborate effectively with the customer operations team.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Proficient in navigating support platforms like Zendesk.

• Quick learner of new systems.

• Customer-oriented approach.

• Ability to efficiently manage multiple inquiries.

• Previous experience in merchant support or similar operations is advantageous.

• Experience in a FinTech startup is a plus.

• Availability for a permanent fixed night shift: Monday–Thursday, 9:45 PM–8:15 AM.

🏝️ Benefits

• Competitive salary aligned with market rates.

• Performance-based incentives.

• 22 days of annual leave.

• An additional 6 company holidays.

• Observance of bank holidays.

• Comprehensive health insurance coverage.

• Extensive benefits program.

• Flexible work schedule.

• Options for remote work.

• Modern offices and co-working spaces in 6 countries.

• Provision of working equipment.

• Opportunities for professional development and training.

• Chance to influence the initiatives you are involved in.

• A diverse and friendly team environment.

• An open-minded company culture.

• Commitment to equal opportunity employment.

• Reasonable accommodations during the application process for qualified individuals with disabilities.