Customer Operations Associate – 12 Months Fixed Term Contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage all facets of the customer’s initial order, which includes reviewing and organizing information to prepare precise source data for entry.

• Confirm the accuracy of source documents and address any discrepancies before entry to uphold strong data integrity.

• Follow company protocols regarding data storage, handling, and security to ensure compliance and safeguard sensitive information.

• Supervise and consolidate digital payments to facilitate customer access to products.

• Collaborate with all pertinent commercial teams (e.g., Inside Sales, Customer Care, Finance, etc.) to guarantee the smooth and efficient processing, management, and documentation of the customer's initial order.

• Maintain a comprehensive understanding of all products provided by Insulet Australia and possess the ability to explain the basic operation and use of each product.

• Respond to email inquiries, offering support and guidance to HCPs while resolving order-related issues promptly and empathetically.

• Operate as part of the larger support team, working alongside other departments to ensure proactive, high-quality back office administrative support.

• Provide regular feedback and recommendations to foster an environment of ongoing process improvement.

• Carry out additional duties as assigned.

⛳️ Requirements

• Familiarity with medical device reimbursement from either the manufacturer or DME standpoint (preferred)

• Experience in reimbursement or healthcare-related customer service (preferred)

• Understanding of the managed care industry (preferred)

• Knowledge of diabetes and experience in supporting patients with diabetes (preferred)

• Experience with the Salesforce CRM System (preferred)

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities