Customer Onboarding Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Work closely with clients to comprehend their objectives, use cases, and requirements.

• Assist clients in realizing the full potential of the Respond.io platform.

• Convert customer challenges and pain points into clear, outcome-oriented objectives.

• Support clients during the onboarding process following registration.

• Aid clients in configuring channels, AI Agents, and automations to ensure they are operational and managing leads.

• Serve as the main point of contact for client issues, ensuring prompt resolution.

• Build and sustain strong relationships with both internal and external stakeholders.

• Track and report on customer satisfaction and platform engagement.

• Prioritize high satisfaction and retention rates.

• Gain comprehensive knowledge of the Respond.io platform.

• Identify growth opportunities for customers in partnership with Sales and Customer Success teams.

⛳️ Requirements

• A minimum of 2 years of experience in B2B SaaS, focusing on customer onboarding, implementation, or Customer Success.

• Experience with international clients and management of global accounts.

• Excellent communication skills in both Portuguese and English.

• Proficient in addressing customer concerns effectively.

• Skilled at uncovering clients' true objectives and converting challenges into outcome-oriented goals.

• Expertise in optimizing intricate business processes.

• Familiarity with business messaging platforms, CRM systems, and Customer Success tools.

• Interest in AI and a willingness to set up and test AI Agents for clients.

• Enthusiasm for digital transformation and an understanding of diverse business models.

• Capability to relay customer feedback and insights to various departments for product enhancement.

• Comfortable engaging in technical discussions involving APIs, webhooks, and integrations.

• Quick to understand technical concepts and become proficient in the software.

• Empathetic, organized, and self-motivated, with the ability to manage multiple clients simultaneously and follow up independently.

• Availability to work hours that align with clients' time zones.

• Ability to function as an agile team player in a dynamic start-up environment.

🏝️ Benefits

• Mental health allowance.

• Flexible working environment.

• Flexible working hours.

• Virtual events, including talent shows, Among Us nights, and online gaming sessions.

• Highly competitive compensation package.