Customer Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist clinic personnel in maximizing the utilization of MEDFAR’s web-based electronic medical record (EMR).

• Ensure effective implementation tailored to the specific needs of each clinic.

• Aid in identifying the requirements of new clients.

• Plan and prepare the technological infrastructure necessary for product deployment.

• Implement the functional interfaces essential for the deployment of the product.

• Develop IT clinical processes associated with the deployment.

• Engage in both remote and on-site project deployments, depending on the size or complexity.

• Prepare and deliver advanced training sessions for both clerical and medical staff at clinics.

• Organize question-and-answer sessions for clients at clinics.

• Create presentations and compile project reports.

• Provide ongoing support to clients throughout the implementation phase.

• Execute corrective and preventive measures to enhance clinical processes.

⛳️ Requirements

• Post-secondary education in health, education, health software, project management, or a related field, or equivalent experience.

• 2 to 3 years of relevant experience in project management and software deployment.

• Strong organizational skills and ability to structure a work plan effectively.

• Excellent customer service skills and attention to detail.

• Ability to build constructive interpersonal relationships and recognize complex emotions in others.

• Valid Class 5 driver’s license and access to a vehicle.

• Flexibility in scheduling and willingness to travel across Ontario.

• Regular travel is required; frequency may vary weekly.

🏝️ Benefits

• Opportunity for remote work and flexibility, promoting a healthy work-life balance.

• RRSP contribution.

• Healthcare insurance provided from day one.

• Paid time off totaling 3 weeks.

• Comprehensive onboarding program to familiarize you with our environment and the digital healthcare sector.

• All necessary IT equipment supplied, with additional gear available if required.

• Opportunities for internal growth (promotions, internal mobility).

• Support from a wellness and social committee, with initiatives aimed at enhancing team cohesion, mental health, and employee well-being.

• A company culture that emphasizes transparency, collaboration, and innovation.