Customer Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist clinic personnel in effectively utilizing MEDFAR’s web-based electronic medical record (EMR).

• Ensure successful implementations tailored to the specific needs of each clinic.

• Aid in identifying the requirements of new clients.

• Plan and prepare the technological infrastructure necessary for product deployment.

• Implement the functional interfaces required for product rollout.

• Develop IT clinical processes associated with deployment.

• Engage in both remote and on-site project deployments based on scope and complexity.

• Prepare and deliver advanced training sessions for clerical and medical staff at clinics.

• Organize client Q&A sessions within clinics.

• Create presentations and draft project reports.

• Provide ongoing support to clients throughout the entire process.

• Implement corrective and preventive measures to enhance clinical processes.

• Collaborate with the multidisciplinary onboarding team to integrate new clients and facilitate the adoption of care management solutions.

⛳️ Requirements

• Post-secondary education in health, education, health software, project management, or a related field, or equivalent experience.

• 2 to 3 years of pertinent experience in project management and software deployment.

• Strong organizational skills and ability to structure a work plan effectively.

• Bilingualism (French and English) is advantageous.

• Exceptional customer service skills and attention to detail.

• Capacity to develop meaningful interpersonal relationships and understand complex emotions of others.

• Valid Class 5 driver's license and access to a vehicle.

• Flexibility in schedule and willingness to travel across Ontario.

• Regular travel is necessary; frequency may vary weekly.

🏝️ Benefits

• Remote work and flexibility to support work-life balance.

• RRSP contribution.

• Health insurance from day one.

• Paid time off: 3 weeks.

• Onboarding program to help you acclimate to our environment and the digital healthcare sector.

• All necessary IT equipment is provided, along with additional gear if necessary.

• Opportunities for internal growth (promotions, internal mobility).

• Support from a wellness and social committee, featuring initiatives to promote team cohesion, mental health, and employee well-being.

• A company culture centered on transparency, collaboration, and innovation.