Customer Onboarding Analyst – Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of contact during the onboarding process for LATAM clients.

• Facilitate follow-up, alignment, and status meetings with clients.

• Oversee project schedules, deliverables, pending items, and action plans.

• Monitor operational metrics and track onboarding advancements.

• Supervise the progress of integrations conducted by distributors linked to clients.

• Serve as a mediator between clients, internal analysts, and other Neogrid teams.

• Generate meeting minutes, reports, and executive communications regarding project developments.

• Assist clients in adopting solutions and overcoming challenges.

• Guarantee project predictability, quality, and compliance with milestones.

• Provide user training and guidance as needed.

• Recognize risks, foresee deviations, and recommend corrective measures.

• Collaborate with Customer Success, Product, Professional Services, Support, and Technical teams.

⛳️ Requirements

• Proficiency in Spanish to conduct meetings and engage with LATAM clients.

• Background in Customer Onboarding, Customer Success, Software Implementation, Professional Services, or consultative client support.

• Experience in managing relationships with and serving corporate (B2B) clients.

• Capability to lead meetings, align expectations, and follow up on action items.

• Excellent verbal and written communication abilities.

• Strong organizational skills with the capacity to manage multiple projects and priorities concurrently.

• Intermediate proficiency in Excel and PowerPoint.

• Problem-solving attitude, sense of urgency, and accountability for deliverables.

• Bachelor’s degree completed or in progress in Business Administration, Technology, Engineering, or a related discipline.

• Preferred: experience in technology or SaaS firms.

• Preferred: experience working with international clients or within LATAM operations.

• Preferred: understanding of system integrations (API, Web Services, SFTP, EDI, or similar).

• Preferred: experience in system implementation, project management, or tracking operational metrics.

• Preferred: knowledge of the Supply Chain, Retail, Distribution, or Manufacturing industries.

• Preferred: intermediate or advanced English proficiency.

• Preferred: project management certifications.

• Preferred: experience in data analysis and report generation.

• Preferred: use of Artificial Intelligence to enhance productivity and organize daily tasks.

🏝️ Benefits

• Remote or hybrid work options available exclusively for candidates based in Brazil.

• Flexible working hours.

• Health insurance that can be extended to legal dependents.

• Dental insurance that can be extended to legal dependents.

• Life insurance that can be extended to legal dependents.

• Medication assistance for children.

• Transportation allowance or parking support for employees in cities where Neogrid has offices.

• Flexible meal and food allowance.

• Wellhub (formerly Gympass).

• TotalPass.

• Day off during the birthday month, to be taken on a date chosen by the employee.

• NeoBaby parental support program.

• Unico Skill, providing educational solutions for external training.

• Childcare assistance, per the applicable policy.

• Extended parental leave: 6 months for mothers and 30 days for fathers.

• Referral program, bonuses, and much more.