Customer Manager – Natural Channel

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Achieve Sales Objectives: Fulfill the goals set by principals, which include volume and sales fundamentals such as merchandising, assortment, pricing, and shelving targets at assigned customers, all while minimizing costs.

• Strategic Development: Craft a detailed Customer Business Plan that aligns with the priorities of the principals and fosters long-term success.

• Client Interaction: Engage directly with all decision-makers at the customer level to present and sell business plans, programs, and concepts that improve business outcomes.

• Cost Efficiency: Attain results at the lowest possible selling expense while optimizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Supervise all manufacturer expenditures at the customer.

• In-Store Visibility: Guarantee a competitively superior in-store presence in assigned locations by liaising with headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

• Trade Marketing Management: Oversee manufacturers’ trade marketing funds, manage direct shipments via the Sales Support Coordinator, and utilize data to promote concepts to the customer.

• Budget Compliance: Function within the allocated budget, ensuring effective resource utilization.

• Proactive Outreach: Keep communication lines open with key principals to ensure alignment and partnership.

• Retail Collaboration: Partner with Retail Sales Managers on significant retail initiatives, including new product launches, sales drives, and contests.

• Market Awareness: Leverage your understanding of the customer, market, and principal to engage marketing, technology, and administrative resources in achieving goals.

• Timely Updates: Share timely selling priority information with Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.

• Team Synergy: Disseminate information and insights regarding customers/principals to team members to enhance organizational capacity and foster collective success.

• Technology Proficiency: Employ computer systems and technology to fulfill the objectives of the Customer Business Plan and continually advance skill levels to support the use of Acosta communication systems.

• Constructive Feedback: Offer feedback to the Team Leader and/or General Manager on strategies to enhance organizational capacity and optimize business operations.

• Special Assignments: Complete special projects as needed, contributing to the overall success of the team.

⛳️ Requirements

• Education: Bachelor of Arts Degree or equivalent professional experience.

• Experience: At least six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.

• Technical Proficiency: Proficient in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with a strong understanding of web-based applications. Excellent presentation and communication skills are essential.

• Project Coordination: Capable of managing multiple projects simultaneously with strong organizational abilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.