Customer Logistics Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Lead, mentor, and develop a team of customer logistics professionals responsible for pre-posturing and placing F-135 unit-level components at military bases and multi-use/depot locations.

• Promote accountability, continuous improvement, customer-centricity, collaboration, and employee engagement.

• Assist in talent management initiatives.

• Set team priorities, delegate workloads, and track daily operational performance.

• Ensure that customer needs, service levels, and contractual obligations are met.

• Enhance Unit Level and Depot Level fill rates and Gross Issue Effectiveness (GIE).

• Analyze trends, eliminate operational obstacles, and implement corrective measures.

• Oversee spare parts forecasts and usage at operational sites and Multi-Use Warehouses.

• Coordinate spare parts redistribution efforts to meet anticipated demand.

• Manage planning and execution of initial Base Support Packages for new site activations.

• Oversee the return of unserviceable assets from unit-level locations back to HFFR.

⛳️ Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Research, or Logistics Management.

• A minimum of 8 years of experience in the aforementioned fields.

• Alternatively, an advanced degree with at least 5 years of relevant experience.

• Preferred: at least 5+ years of experience in aerospace/defense supply support.

• Preferred: advanced logistics, warehousing, or supply chain experience.

• Preferred: customer service experience.

• Excellent written and verbal communication skills.

• Highly desired: in-depth knowledge of PW/Raytheon Technologies internal supply policies, practices, and standard work.

• Highly desired: proficiency in the full range of SAP spares-related transactions.

• Highly desired: proficiency with Microsoft PowerPoint and Excel, including formulas such as VLOOKUP.

• Strong analytical skills with the ability to organize, logically analyze, and present spare parts information from various information systems.

• Must be a U.S. Person.

• No security clearance required.

• Availability for 2nd shift, Monday through Friday, from 3:00 PM to 11:30 PM EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Long-term disability.

• 401(k) matching.

• Flexible spending accounts.

• Flexible work schedules.

• Employee assistance program.

• Employee Scholar Program.

• Parental leave.

• Paid time off.

• Holidays.

• Potential eligibility for annual short-term incentive compensation.

• Potential eligibility for annual long-term incentive compensation.