Customer Happiness Expert

This is a fully remote position, open to applicants in California.

📋 Description

• Design and produce digital artwork, customized gifts, greeting cards, and various creative materials that enhance the customer experience.

• Create thoughtful, engaging, and personalized experiences that celebrate customers and their pets.

• Assist in the planning, coordination, and execution of creative projects and customer engagement initiatives.

• Develop custom pet artwork and personalized designs while ensuring quality and brand consistency.

• Work collaboratively with team members and other departments to bring creative concepts and projects to fruition.

• Organize customer recognition activities, special events, and appreciation opportunities.

• Manage, track, and maintain creative supplies, gifts, and inventory.

• Handle multiple projects, priorities, and deadlines while ensuring timely and accurate completion.

• Keep organized project records, track completed tasks, and provide progress updates.

• Identify innovative ideas and opportunities to enhance customer experiences and foster brand loyalty.

• Perform other related duties as required.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–3 years of relevant experience in creative design, digital artwork, customer experience, program coordination, or a related field.

• Proficiency in using Canva for digital design.

• Previous experience in customer service roles.

• Experience in coordinating personalized gifts, branded merchandise, or creative customer initiatives.

• Understanding of purchasing processes and budget tracking.

• Familiarity with e-commerce platforms, customer relationship management systems, or project management tools.

• Proven ability to collaborate with multiple team members and departments.

• Capability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

• Skill in writing routine reports and correspondence.

• Ability to effectively communicate before groups of customers or employees within the organization.

• Comfortable navigating various computer systems, internet-based applications, customer service platforms, and standard business software.

• Willingness to learn and adapt to new technologies and systems as necessary.

• Reliable attendance and flexible scheduling, including evenings, weekends, holidays, or other shifts as required.

• Ability to occasionally lift items weighing up to 10 pounds and less frequently lift items up to 25 pounds.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) with a company match.

• Flexible/Health Spending Accounts.

• Voluntary Benefits.

• Pet Insurance.

• Life and Accidental Death & Dismemberment Insurance.

• Long-Term Disability (LTD) Insurance.

• Paid Vacation, Paid Sick Leave, and Paid Holidays.

• Employee discounts on pet food.