Customer Growth Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Identify and engage with school districts via targeted outreach, networking, conferences, and referrals.

• Establish and nurture relationships with district leaders, understanding their priorities and guiding them from initial interest to commitment.

• Create and implement the customer journey from lead generation to onboarding.

• Collaborate with Marketing, Customer Success, Learning, Product, and Operations teams.

• Initiate the district data privacy agreement processes and facilitate a seamless handoff to Customer Success.

• Maintain precise customer and pipeline data in Salesforce.

• Utilize data to monitor progress and strive towards established acquisition and growth objectives.

• Represent the Foundation at conferences, district meetings, and various external events.

• Articulate the Foundation’s mission and the value of its programs to educational stakeholders.

⛳️ Requirements

• Proven experience in customer growth, partnerships, business development, or a related field, preferably within K–12 education or edtech.

• Strong understanding of US school systems and the decision-making processes within districts for new programs, products, or resources.

• Demonstrated success in achieving measurable growth, acquisition, partnership, or customer success objectives.

• Highly organized and proactive, with a background in managing multiple customers and workstreams at various stages.

• Excellent and confident communication skills with educators, school leaders, and district decision-makers.

• Proficient in leveraging data and feedback to identify customer needs and enhance conversion rates.

• Experience with a CRM, such as Salesforce, to monitor relationships, activities, and progress.

• Strong alignment with the Foundation’s mission and values, particularly focusing on educational equity and access.

• Must be eligible to work in the USA.

• Required to undergo a background check to ensure suitability for working with children; additional checks may be conducted periodically.

🏝️ Benefits

• Paid time off: 15 days for full-time US employees, along with 3 additional days for the company-wide year-end closure.

• Public holidays.

• Retirement Savings Plan (401(k)) with a 100% match of employee contributions up to the first 5%.

• Comprehensive private healthcare, including dental and vision coverage, for employees and their dependents through United Healthcare and Guardian.

• Flexible working arrangements regarding when and where you work.

• Generous family leave policies and flexibility for parents and caregivers.

• Group term life insurance and disability insurance benefits.

• Access to learning resources and training, including dedicated time for all employees.

• Coverage of reasonable expenses for the in-person second interview.