Customer Fulfillment Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of cost classification, billing, and collections for an assigned customer portfolio.

• Assist the Customer Service Manager (CSM) with outage planning and logistics.

• Oversee project controls for outages within the designated customer base.

• Manage outage demand placement, including parts requests, repair scheduling, and labor resourcing needs.

• Gather time sheets from vendors and suppliers; calculate and prepare invoices for billing purposes.

• Handle the distribution and collection of Customer Feedback surveys.

• Update and maintain entries in GE’s OneSteam ERP system.

• Provide support to the CSM as needed in customer communications, outage closeouts, and customer relationship deliverables.

⛳️ Requirements

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED along with a minimum of 4 years of experience in a financial/billing, customer support, operations, or forecasting role).

• At least 3 years of experience in a financial/billing, customer support, operations, or forecasting capacity.

• Knowledge and experience in the power generation services, industrial, and manufacturing sectors.

• Familiarity with field services requirements and transactional steam turbine, generator, and boiler outages.

• A strong background in quality assurance.

• Proficiency in Enterprise Resource Planning (ERP) systems (SAP/Oracle) - Field Services Portal (FSP) and/or PowerMax/OneSteam.

• Competence in IT systems with the ability to learn and adapt to new systems swiftly.

• Solid financial knowledge along with commercial and contractual experience.

• Proven communication and organizational abilities.

• Strong interpersonal skills.

• Must possess legal authorization to work in Canada.

🏝️ Benefits

• Discretionary annual bonus