Customer Experience Specialist, Slovenian Speaking

This is a fully remote position, open to applicants in Greece.

📋 Description

• Consumer Support: Address incoming queries via phone, live chat, and email from adult consumers in Slovenia, offering accurate product information and resolving issues.

• Device Troubleshooting: Assist users with technical setup, battery care, firmware updates, and cleaning procedures for reduced-risk heating devices and e-vapor platforms.

• Order & Warranty Management: Support e-commerce orders, subscription services, replacement shipments, device registrations, and warranty claims in accordance with official brand standards.

• Compliance & Verification: Strictly follow international legal and age-verification requirements, ensuring all interactions comply with rigorous industry regulations.

• Case Logging: Precisely record consumer feedback, technical patterns, and warranty requests into the corporate CRM system.

⛳️ Requirements

• Language: Native or C2-level proficiency in Slovenian and professional-level English (B2/C1).

• Legal: Must possess a valid EU Passport or a work permit for Greece. (Note: Residence permits from other EU countries are not applicable for employment in Greece).

• Age Requirement: Candidates must be at least 18 years old to work with regulated consumer products.

• Home Office Setup: A quiet workspace with reliable high-speed internet access (complete computer kit, headset, and dual monitors will be provided and shipped directly to your home).

• Communication: Polished phone etiquette, excellent written Slovenian grammar, and a diplomatic, customer-focused demeanor.

🏝️ Benefits

• Full Relocation Package: Includes a paid flight to Greece and two full weeks of hotel accommodation (or housing assistance) to ensure a smooth transition into your remote working environment.

• 100% Remote Flexibility: Work from anywhere in Greece—whether in Athens, Thessaloniki, or a picturesque island town—enjoying zero commute.

• Financial Package: Attractive base salary paid 14 times a year (including allowances for Christmas, Easter, and summer holidays) along with performance bonuses.

• Corporate Development: Comprehensive paid virtual onboarding and product training, immediate private health insurance, and clear pathways to roles in management, quality assurance, or training.

• Lifestyle Perks: Benefit from a low cost of living, pleasant weather, and complimentary online Greek language classes to enhance your Mediterranean lifestyle experience.