Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for customer inquiries and issues through phone, email, and other communication methods.

• Process, monitor, and manage orders from sales representatives/customers utilizing the ACES order platform.

• Oversee and handle “Contact Us from Aces” email communications.

• Efficiently identify, address, and resolve customer questions and concerns.

• Maintain a strong emphasis on customer satisfaction.

• Create and sustain comprehensive knowledge of customer supply products.

• Collaborate with internal teams to ensure precise order processing and a seamless customer experience.

• Manage multiple tasks and priorities in a dynamic, fast-paced environment.

⛳️ Requirements

• Exceptional communicator in both spoken and written English.

• Strong orientation towards customer service.

• Excellent analytical and problem-solving skills.

• Strong organizational and time management capabilities.

• Ability to thrive in a high-paced, occasionally stressful environment.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.

• 1–3 years of experience in Customer Service, Order Management, Sales Support, or a comparable role is preferred.

• Proficient verbal, written, and English communication skills.

• Ability to work during US operating hours.

• Skilled in Microsoft Word, Excel, and Outlook.

• Comfortable with learning and utilizing order management and customer service platforms.

• Experience in handling customer orders, order entry, order tracking, or order management systems.

• Familiarity with CRM, order management, or e-commerce platforms is advantageous.

• Understanding of sales representative and customer-driven environments.

• Ability to cultivate and maintain strong product knowledge to effectively support customers and sales representatives.

• Strong capability to manage customer inquiries via email, phone, and other communication channels.

• Ability to work autonomously in resolving customer issues while recognizing when to escalate matters to the appropriate team.

• Strong organizational skills with the capacity to juggle multiple orders, inquiries, and priorities simultaneously.

• Experience in the promotional products or customer supplies sector is a plus.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Government-mandated benefits.

• Employer contributions.

• Internet stipends available upon regularization.

• HMO coverage available upon regularization (with an option to enroll as early as Day 1).

• Paid time off (PTO) credits and service incentive leaves.

• Major company live events in spring and winter.

• Monthly virtual appreciation events for employees.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.