Customer Support Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Handle inquiries from users and partners through chats and emails in Ukrainian, English, Spanish, and Chinese.

• Assist users promptly and in a friendly manner.

• Navigate the website's knowledge base and provide accurate answers to questions.

• Forward complex requests to relevant departments and monitor their resolution.

• Share ideas for improving workflows with the Operations Manager, Team Lead, and QC team.

• Communicate with other teams to find solutions to shared challenges.

• Perform operational tasks during the shift from 16:00 to 24:00, utilizing breaks and short pauses to maintain pace.

⛳️ Requirements

• Proficient written English at a B2+ level.

• Spanish language skills at a B2 level.

• Experience in customer service: via email, chats, and/or in-person.

• Ability to communicate effectively and clearly with individuals, especially in challenging situations.

• Responsibility and attention to detail.

• Experience with CRM systems is a plus.

• Familiarity with chat and ticketing systems is an advantage.

🏝️ Benefits

• Internal clubs focused on professional areas: marketing, development, finance, recruitment.

• Training, courses, and attendance at conferences.

• Medical insurance.

• Opportunities for professional and career advancement.

• Transparent career framework.

• Remote work format.