Customer Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire in-depth knowledge of the Teamworks financial product suite and the technologies utilized for troubleshooting and prioritizing issues.

• Comprehend customers' challenges and requirements to efficiently troubleshoot and resolve complex problems with courtesy.

• Manage a case queue, prioritizing issues based on severity and their impact on customers.

• Execute technical requests, including form conversions, ticket submissions, data uploads, and account configurations.

• Safeguard sensitive information while enforcing data security protocols.

• Collaborate with internal stakeholders to enhance products and fulfill customer demands.

• Accurately and efficiently respond to both simple and complex inquiries regarding financial transactions.

• Examine merchants' payment-related issues, aid in disputes, and deliver sustainable solutions.

• Grasp and articulate the complete transaction cycle to both internal and external stakeholders.

⛳️ Requirements

• Bachelor’s degree.

• Over 2 years of experience in a customer-facing position.

• Availability and willingness to provide support during evenings and weekends.

• Preference for candidates in the West Coast timezone.

• Experience in the athletics industry is preferred.

• Familiarity with NIL and the current collegiate athletic environment is preferred.

• A background in handling payments for athletic camps or university/college payments is preferred.

• Experience in a payments-related company such as credit card processing, e-wallets, digital goods, banking, or other payment-related businesses is preferred.

• Legal authorization to work in the specified location without requiring employer sponsorship, now or in the future.

🏝️ Benefits

• A compensation framework aimed at attracting, retaining, and rewarding top talent.

• Pay-for-performance compensation model.

• Opportunities for career growth and advancement.

• Chance to contribute to groundbreaking innovations.

• Ability to build long-term financial security.

• Equal opportunity employer.

• Reasonable accommodations available during the hiring process.