Customer Support Representative

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Handle inquiries from users and partners via chat and email in Ukrainian, English, Spanish, and Chinese.

• Assist users promptly and in a friendly manner.

• Navigate the website's knowledge base to provide accurate answers to questions.

• Escalate complex requests to relevant departments and monitor their resolution.

• Suggest ideas for process improvements to the Operations Manager, Team Lead, and QC team.

• Collaborate with other teams to find solutions to common challenges.

• Perform operational tasks during the shift from 16:00 to 24:00, utilizing breaks and short pauses.

⛳️ Requirements

• Written English proficiency at B2+ level.

• Spanish proficiency at B2 level.

• Experience in customer service via email, chat, and/or in-person interactions.

• Strong and effective communication skills, particularly in challenging situations.

• Responsibility and attention to detail.

• Experience with CRM systems is a plus.

• Experience with chat and ticketing systems is an advantage.

🏝️ Benefits

• Rapid scaling: the team grows by 30% annually.

• Transparent career framework offering opportunities for horizontal or vertical development.

• Internal clubs focused on professional areas: marketing, development, finance, recruiting.

• Training sessions, courses, and attendance at conferences.

• Medical insurance.

• On-site gym.

• Climbing wall.

• Green spaces and libraries in the workplace.

• Networking and knowledge sharing.

• Proprietary training programs and professional clubs.

• Opportunity to participate in social projects with SKELAR foundation.