Customer Experience Specialist Intern

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the inventory of promotional items, including requests, ordering, distribution, and tracking of deliveries.

• Develop and uphold centralized tracking systems for inventory levels, requests, costs, orders, campaign activities, and delivery statuses.

• Keep accurate records for budgets, purchase orders, invoices, and campaign-related expenses.

• Assist with the reporting of monthly budget statuses.

• Collaborate with Commercial partners, Procurement, Finance, vendors, and delivery personnel.

• Monitor orders and deliveries from the initiation of requests to their completion.

• Identify and report any delays, discrepancies, or issues that arise.

• Aid in the execution of CES campaigns from planning through to execution, which includes timelines, materials, communications, logistics, follow-up, and basic performance tracking.

• Provide administrative assistance through meeting coordination, documentation, status updates, and organization of shared materials.

• Record recurring CES workflows and suggest potential process enhancements.

• Adhere to brand standards, compliance requirements, purchasing protocols, and vendor management practices.

• Occasional national travel may be required for events.

⛳️ Requirements

• Currently enrolled in a degree program in Marketing, Communications, Business, Design, or a related discipline.

• Excellent organizational abilities and a keen attention to detail.

• Capability to manage multiple tasks and deadlines concurrently.

• Strong written and verbal communication skills.

• Ability to collaborate effectively across various teams.

• Genuine interest in customer experience, marketing campaigns, project coordination, and operational excellence.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Practical experience with design tools such as Canva and Adobe Creative Cloud, especially Illustrator and InDesign.

• Strong understanding of major social media platforms and best practices for crafting engaging digital content.

• Proactive, dependable, and solutions-oriented mindset when tackling challenges.

🏝️ Benefits

• Competitive wages.

• Continuous career development resources.

• Opportunity to engage in meaningful and innovative projects.

• Professional development opportunities.

• Support for work-life balance.

• Culture focused on belonging and collaboration.