Customer Experience Specialist

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Assist customers via live chat, email, and phone.

• Deliver clear and insightful responses regarding SAVR’s platform and services.

• Analyze customer inquiries and collaborate with the full-time CX team to address issues.

• Develop product knowledge to assist customers confidently.

• Convey customer feedback and suggestions for enhancing the customer experience.

• Work evening shifts, generally from 17:00 to 22:00 on weekdays.

• Register for available shifts that accommodate your studies.

⛳️ Requirements

• Currently enrolled in a university program focused on economics, finance, or a related field.

• Strong enthusiasm for stocks, saving, and investing.

• Proficient in both Swedish and English.

• Exceptional service orientation and ability to communicate clearly.

• Demonstrated ownership, attention to detail, and eagerness to learn.

• Comfortable working independently from home and seeking support when necessary.

• Availability to work evening shifts in conjunction with studies.

• Previous experience in customer service is advantageous.

• Candidates from all backgrounds are encouraged to apply.

🏝️ Benefits

• Flexible evening shifts that accommodate your academic schedule.

• Practical experience within a fintech company.

• Opportunity to enhance your understanding of investment products and services.

• Networking opportunities with colleagues across SAVR and connections within the fintech and finance sectors.

• Invitations to company events, parties, and social gatherings.

• Flexible scheduling that aligns with your studies.