Customer Experience Representative, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule appointments for customers seeking collision repairs and estimates in accordance with Standard Operating Procedures.

• Handle a significant volume of both inbound and outbound communications with customers.

• Assist clients with reservations for rental cars and scheduling of towing services.

• Manage daily tasks with a heightened sense of urgency.

• Communicate with empathy, professionalism, and confidence.

• Address customer inquiries by clarifying their needs, researching relevant information, and executing necessary next steps.

• Resolve customer issues through attentive listening and utilizing internal resources.

• Effectively multitask across various systems and communication platforms.

• Adhere to departmental procedures to ensure accuracy of assignments and data integrity.

• Protect customer and company information while maintaining confidentiality.

• Maintain company-provided equipment and report any issues promptly.

• Foster positive outcomes and ensure a high-quality customer experience.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• At least 1 year of experience in a high-volume call center setting is required.

• Strong verbal and written communication abilities.

• Proven empathy and active listening capabilities.

• Capacity to multitask and manage competing priorities in a fast-paced environment.

• Exceptional attention to detail and accuracy.

• Outstanding time management and organizational skills.

• Self-driven with a robust work ethic and a fast learning ability.

• Reliable modem and high-speed internet that meet minimum requirements.

• Proficient in navigating and multitasking across various systems, including CRM software.

• Bilingual in Spanish and English is essential.

• A quiet workspace free from distractions is necessary.

• Fully remote work capability is required.

🏝️ Benefits

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Group Life Insurance.

• Disability Insurance.

• 401k Retirement Plan with matching contributions.

• Referral Bonus (“Cash From Crash”).

• 5 Paid Holidays.

• Monthly performance-based bonuses of up to $400.