Customer Experience Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients and advocates through phone, email, and chat communications

• Manage appointment confirmations and provide comprehensive troubleshooting

• Create innovative solutions for client and advocate challenges

• Guide new clients as they navigate their initial interactions with Solace

• Collect and monitor feedback to enhance the customer experience and platform

• Acquire knowledge of and utilize Solace systems, tools, and technology

• Foster strong relationships with clients and advocates

• Document issues and communicate detailed notes

• Address client and advocate inquiries to ensure complete satisfaction

• Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

⛳️ Requirements

• Candidates must reside in the United States

• Must be authorized to work in the United States

• Should not require Solace to sponsor a work visa, either presently or in the future

• Possess empathy and confidence in managing challenging conversations via phone, email, or chat

• Detail-oriented with the ability to function in fast-paced environments

• Proficient in using computers and quick to learn new tools

• Strong troubleshooting abilities, including basic browser and phone support

• Exceptional creative problem-solving capabilities

• Comfortable providing and receiving constructive feedback

• Able to engage with individuals from diverse backgrounds

• Skilled in forming quick connections and resolving complicated issues with dissatisfied clients

• Flexible and willing to assist as necessary

• A cooperative team member with a “get it done” attitude

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional growth and development

• A supportive and inclusive work environment