Customer Experience Representative

📋 Description

• Support the customer service call team daily by assisting with responses to inquiries from customers and vendors.

• Gather and assess all pertinent information to effectively handle customer inquiries, feedback, or grievances.

• Evaluate and respond promptly and accurately to inquiries and escalations, aligning with departmental objectives; prioritize requests based on the urgency of issues.

• Keep comprehensive records of both written and verbal communications.

• Supply precise and thorough information for quarterly business reviews, executives, and customers.

• Identify, document, and monitor unresolved complaints, directing outstanding issues to the appropriate resources for resolution.

⛳️ Requirements

• Over 3 years of experience in a customer service or administrative capacity.

• Previous experience working with B2B customers.

• Strong proficiency in Excel, including formulas, filtering, sorting, VLOOKUP, and Pivot Tables.

🏝️ Benefits

• Medical, dental, vision, prescription drugs, and additional benefits!

• Paid Time Off.

• Paid Holidays.

• Sick Time.

• Life Insurance.

• Supplemental Health Insurance (e.g., Accident).

• 401k plan with a match or Non-qualified Deferred Compensation Plan.

• Pet Insurance.

• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics.