Customer Experience Associate, Mental Health

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for patients and their families reaching out to Sailor Health.

• Assist older adults and their caregivers through the intake process.

• Provide support to patients, coordinate care, and offer emotional assistance.

• Connect new patients with the appropriate therapist.

• Ensure patients feel confident and understood as they begin their care journey.

• Manage multiple patients at various stages while ensuring that no tasks are overlooked.

• Take the initiative to help refine essential processes.

⛳️ Requirements

• Located in Canada.

• An empathetic and articulate communicator.

• Highly organized with a keen attention to detail.

• Comfortable learning Google Workspace, EHR systems like Healthie, and CRMs such as HubSpot.

• A genuine interest in mental health and accessibility in healthcare.

• Experience is appreciated but not mandatory; relevant backgrounds include healthcare, customer service, or administrative support.

• Availability to work during Eastern Time Zone hours.

• Flexibility to work one of the specified shifts.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunities for growth and ownership.

• Work within a collaborative, purpose-driven remote-first team.