Customer Experience Associate, Bilingual – Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform extensive outreach to both new and existing members via phone, text, and email.

• Respond to incoming tickets and complete designated tasks on a daily basis.

• Maintain a phone answering rate of over 80% each week.

• Act as a central point for inquiries regarding Bold and its services.

• Achieve and uphold a customer satisfaction rating of 92% or above.

• Represent the communication channel between customers and Bold.

• Report to the Manager of Member Experience.

⛳️ Requirements

• Bilingual in Spanish and English.

• 1 to 3 years of experience in a customer support representative role.

• Strong, empathetic, and effective communication abilities.

• Familiarity with CRMs and customer service tools, including Insightly CRM and HubSpot.

• Capability to prioritize and manage high volumes of work while ensuring quality interactions.

• Quick to understand and assimilate new information and apply previous experience in new situations.

• Experience in a position with direct daily engagement with older adults.

• Excellent verbal and written communication skills.

• Ability to report technical issues with detailed descriptions and data to the engineering team.

• High levels of empathy, patience, and a positive demeanor.

• Strong analytical and problem-solving skills.

• Proficient with computers.

• Experience with HubSpot, Insightly, Slack, or JustCall is a plus.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and supportive work environment.

• Opportunities for career advancement.

• Competitive salary and benefits package.