Customer Experience Associate

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Provide exceptional customer experiences that inform consumers about life insurance and Ladder.

• Offer comprehensive service through email and phone by accurately and promptly responding to incoming inquiries.

• Act as the customer advocate and work alongside internal teams to enhance the customer journey.

• Collaborate with Underwriting and other departments to assist customers in completing application requirements.

• Take initiative in responsibilities aimed at enhancing the Customer Experience impact.

• Available to work from 8:00 am to 5:00 pm in either Central or Mountain time.

⛳️ Requirements

• Minimum of 2 years in a customer-facing position, ideally within a technical field.

• Proven experience delivering outstanding support via email and/or phone according to an assigned shift schedule.

• Startup mindset with the capability to quickly adapt to changes.

• Strong emotional intelligence and a commitment to providing an outstanding customer experience.

• Demonstrated capability to manage customer issues from initiation to resolution while understanding their needs.

• Proven track record of accepting feedback and focusing on self-improvement.

• Exceptional communication and teamwork abilities.

• Must reside within the Central or Mountain time zones.

• Ladder is not currently offering sponsorship or transfer for OPT or H-1B visas.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your family.

• Flexible paid time off, including a week-long winter holiday closure.

• Stock options.

• 401(k) matching up to 4% of contributions.

• Monthly Ladder Fit wellness stipend.

• Ten weeks of paid parental leave for birthing, adoption, or fostering.

• Flexibility and support for remote work.

• One-time stipend for setting up a remote office.

• Monthly allowance for work-from-home expenses such as internet.

• Engaging virtual company-wide events.