Customer Experience Advocate

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Address inquiries that necessitate comprehensive product knowledge and accuracy.

• Engage with customers through phone, email, and chat while utilizing various software tools.

• Document and resolve customer requests for account information and updates with precision.

• Guide customers on digital tools to enable future self-service options.

• Achieve or surpass designated call center, team, and individual performance targets.

• Recognize and escalate trends or opportunities to enhance the customer experience.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 2 years of experience providing outstanding service in dynamic environments.

• Exceptional communication skills.

• Strong attention to detail and ability to multitask effectively in a fast-paced setting.

• High school diploma is required; prior experience in the annuity, retirement, or finance sectors is preferred, along with relevant training or certifications.

• Excellent written and verbal communication skills.

• Active listening skills and adaptability to meet customer needs.

• Capacity to manage conversations with confidence.

• Strong problem-solving and time management abilities.

🏝️ Benefits

• We are dedicated to safeguarding the wellbeing of our employees and their families through a comprehensive benefits package.

• Extensive health, dental, and vision insurance coverage.

• Support for emotional wellbeing through mental health benefits and an employee assistance program.

• Emphasizing work/life balance, Protective offers a variety of paid time off benefits (e.g., paid time off, paid parental leave, short-term disability, and cultural observance days).

• Contributions towards healthcare accounts.

• Pension plan.

• 401(k) plan with company matching.

• ProHealth Rewards platform to enhance wellbeing while earning cash rewards.