This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as the primary point of contact for customers utilizing our onboarding portal — identify their needs and guide them toward resolution, collaborating with both the customer and our engineering team.

• Manage our support inbox and oversee the ticketing system.

• Create data samples for prospects and customers, gaining a deep understanding of our data to identify any discrepancies.

• Operate HubSpot: lead routing, round-robins, list management, and refining automations as the business expands.

• Assist in maintaining our business operations — from billing to addressing the needs of the week.

• Address tasks that others may overlook. This position will evolve in tandem with your growth.

⛳️ Requirements

• A bachelor's degree (or equivalent) completed by the start date — any field of study. We value demonstrated drive: leadership roles in college, internships or co-op experiences, personal projects, or jobs held during school.

• Proficiency with technology and a curiosity about technical subjects (APIs, data, spreadsheets). Coding skills are not required; a willingness to delve into details is essential.

• Reside in the Boston area, with the ability to be present with the team [X] days per week.