Customer Engineer

This is a fully remote position, open to applicants in Finland.

📋 Description

• Act as the main technical liaison for troubleshooting and resolving intricate AI/ML challenges.

• Assist customers in maximizing GPU performance for machine learning training and inference tasks, ensuring smooth integration and scalability.

• Collaborate with the sales team to uncover new opportunities, advocate for the latest products, and deliver engaging technical presentations.

• Serve as a conduit to product teams, offering customer insights, communicating feature requests, and ensuring alignment with client needs.

• Interact with both internal and external stakeholders, negotiate solutions, and effectively drive consensus to tackle customer issues.

⛳️ Requirements

• Experience: 5+ years in positions such as Solutions Architect, Technical Account Manager, or Customer Engineer, with practical experience in cloud services and AI/ML workloads.

• Expertise in Infrastructure as Code (IaC) tools such as Terraform and Ansible.

• Familiarity with Kubernetes and proficiency in Python programming.

• Strong understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).

• Customer-focused mindset with a demonstrated ability to establish trust and cultivate enduring relationships.

• Excellent capability to convey technical concepts to both technical and non-technical audiences.

🏝️ Benefits

• Competitive salary and a comprehensive benefits package.

• Opportunities for professional development within Nebius.

• Flexible working arrangements.

• A vibrant and collaborative work environment that encourages initiative and innovation.