Customer Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide installation, maintenance, and repairs on ATM equipment (second line of maintenance) and/or POS (point of sale) systems, as well as other electromechanical devices across various locations within an assigned territory/region.

• Ensure continuity of client operations and achieve high levels of customer satisfaction.

• Manage customer incidents as assigned.

• Build working relationships with clients and develop informal communication channels at the local account level.

• Be responsible for ownership of all client issues/needs that are expressed or observed and respond appropriately.

• May provide support to the Associate Client Engineer and/or Service Technician representative/technical service when necessary.

• Understand and fulfill the various requirements of the customer Service Level Agreement (SLA) and escalate issues when appropriate and/or according to established procedures.

• Represent NCR in a manner that positively reflects the company's image and reputation.

• Verify that the site environment meets requirements before installation or implementation.

• Install customer systems according to the installation plan.

⛳️ Requirements

• Completed high school education.

• Willingness to travel.

• Availability for flexible hours.

• Experience with ATMs and/or systems, networks, server support.

🏝️ Benefits

• Offers of employment are conditional upon passage of screening criteria applicable to the job.

• EEO Statement: NCR Atleos is an equal-opportunity employer.