Customer Engagement Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory.

• Meet sales targets and encourage product adoption and usage.

• Provide precise product information, including features, benefits, and recommended usage to healthcare professionals via phone.

• Communicate complex product-related details in a knowledgeable, reassuring, and professional manner in real-time.

• Manage multiple tasks while actively listening to callers and navigating the CRM system.

• Consistently deliver accurate and comprehensive information on requested subjects.

• Utilize coaching and feedback to enhance individual performance and customer experience.

• Adapt as necessary to accommodate changing business demands.

⛳️ Requirements

• At least 2 years of business-to-business (B2B) sales experience.

• A minimum of 1 year of inside sales experience.

• Experience in the pharmaceutical or medical device industry.

• Outstanding verbal and written communication skills.

• Capability to provide accurate product information, including features, benefits, and recommended usage to healthcare professionals via phone.

• Advanced listening and decision-making abilities.

• Skill in understanding and conveying complex product-related information in a knowledgeable, reassuring, and professional manner in a real-time environment.

• Ability to accept and swiftly implement coaching and feedback.

• Proficiency in managing multiple tasks while navigating a CRM and delivering accurate, complete information.

• Strong work ethic; dependable and punctual.

• Flexibility to adapt to changing business needs.

🏝️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be available.

• Health and welfare benefits may also be provided.