Customer Engagement Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory.

• Meet sales forecasts while encouraging product adoption and usage.

• Provide precise product information, including features, benefits, and recommended usage to healthcare professionals via phone.

• Comprehend and communicate intricate product-related information in real-time.

• Actively listen to callers while effectively navigating the CRM system.

• Offer accurate and comprehensive information on requested subjects.

• Utilize coaching and feedback to enhance individual performance and the customer experience.

• Adjust to changing business demands and scheduled work obligations.

⛳️ Requirements

• A minimum of 2 years of preferred business-to-business (B2B) sales experience.

• At least 1 year of preferred inside sales experience.

• Preferred experience in the pharmaceutical or medical device industry.

• Outstanding verbal and written communication abilities.

• Capability to deliver precise product information, features, benefits, and recommended usage to healthcare professionals via phone.

• Advanced listening and decision-making capabilities.

• Competence in understanding and articulating complex product-related information in an educated, reassuring, and professional manner in real-time.

• Willingness to accept and swiftly implement coaching and feedback.

• Ability to manage multiple tasks while navigating a CRM and providing accurate, complete information.

• Strong work ethic; dependable and punctual.

• Flexibility to adapt to varying business needs.

🏝️ Benefits

• Health and welfare benefits may be available.

• Incentive plans, bonuses, and/or other forms of compensation may be provided.

• Equal opportunity employment.