Customer Engagement Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory.

• Meet sales forecasts while encouraging product adoption and usage.

• Provide precise product details, features, advantages, and recommended use to healthcare professionals via phone.

• Grasp and communicate complex product-related information in real-time.

• Attend to callers' requirements while efficiently using the CRM system.

• Offer accurate and comprehensive information on topics requested.

• Utilize coaching and feedback to enhance individual performance and customer satisfaction.

• Adjust to changing business demands.

⛳️ Requirements

• A minimum of 2 years of business-to-business (B2B) sales experience is preferred.

• At least 1 year of inside sales experience is preferred.

• Experience in Pharmaceuticals or Medical Devices is preferred.

• Outstanding verbal and written communication abilities.

• Capability to provide accurate product information, features, benefits, and recommended usage to healthcare professionals via phone.

• Strong listening and decision-making skills.

• Ability to understand and relay complex product-related information in a knowledgeable, reassuring, and professional manner in real-time.

• Willingness to accept and promptly implement coaching and feedback.

• Capacity to manage multiple tasks while using a CRM and delivering accurate, complete information.

• Strong work ethic; dependable and punctual.

• Flexibility to adapt to varying business needs.

🏝️ Benefits

• Incentive plans, bonuses, and/or other compensation options may be available.

• Health and welfare benefits may also be provided.