Customer Engagement Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory

• Meet sales forecasts and facilitate the adoption and use of the product

• Provide precise product information, including features, benefits, and recommended usage to Healthcare Professionals via phone

• Comprehend and communicate complex product-related information in a professional and reassuring manner

• Actively listen to the needs of callers while efficiently navigating the CRM system

• Offer accurate and comprehensive information on requested subjects

• Utilize coaching and feedback to enhance individual performance and improve customer experience

• Manage varying business demands and adhere to scheduled work consistently

⛳️ Requirements

• At least 2 years of business-to-business (B2B) sales experience

• A minimum of 1 year of experience in inside sales

• Experience in the pharmaceutical or medical device industry

• Outstanding verbal and written communication abilities

• Capability to deliver accurate product information, features, benefits, and recommended use to Healthcare Professionals over the phone

• Advanced listening and decision-making capabilities

• Ability to understand and articulate complex product-related information in a knowledgeable, reassuring, and professional manner in real time

• Willingness to accept and swiftly implement coaching and feedback

• Capacity to handle multiple tasks while utilizing a CRM

• Strong work ethic; dependable and punctual

• Flexibility to adapt to changing business requirements

🏝️ Benefits

• Incentive plans, bonuses, and/or other compensation options may be available

• Health and welfare benefits may be provided

• Equal opportunity employer