Customer Engagement Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Promote a product to specialized healthcare providers within a designated territory

• Meet sales targets and enhance product adoption and usage

• Provide precise product information, including features, benefits, and recommended usage to healthcare professionals over the phone

• Comprehend and communicate complex product-related information in a professional and reassuring manner

• Actively listen to callers while effectively navigating the CRM system

• Supply accurate and comprehensive information on requested subjects

• Utilize coaching and feedback to enhance individual performance and improve customer experience

• Adapt as necessary to accommodate changing business demands

⛳️ Requirements

• At least 2 years of business-to-business (B2B) sales experience

• A minimum of 1 year of inside sales experience

• Experience in the pharmaceutical or medical device industry

• Outstanding verbal and written communication abilities

• Capability to deliver accurate product information, features, benefits, and recommended usage to healthcare professionals via phone

• Advanced listening and decision-making capabilities

• Proficiency in understanding and conveying complex product-related information in a knowledgeable, reassuring, and professional manner in real-time

• Willingness to accept and swiftly implement coaching and feedback

• Capacity to manage multiple tasks while operating within a CRM

• Strong work ethic; dependable and punctual

• Flexibility to adjust to changing business requirements

🏝️ Benefits

• Health and welfare benefits may be available

• Incentive plans, bonuses, and/or other forms of compensation may be provided

• Equal opportunity employer