Customer Engagement Representative – Inbound Demos

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary liaison for a portfolio of active clients.

• Address product inquiries and resolve issues related to bookings, rates, payments, and availability.

• Conduct check-ins and training sessions to assist customers in utilizing underused features.

• Support operators in modifying setups as seasons, rates, or site inventory evolve.

• Maintain composure and professionalism during high-demand periods.

• Document follow-up notes and keep customer records updated in the CRM system.

• Transform recurring inquiries into guides, FAQs, and support documentation.

• Identify accounts at risk and take proactive measures to enhance customer retention.

• Relay customer feedback and challenges to product and engineering teams.

⛳️ Requirements

• Proven experience in a customer-facing position, such as customer success, account management, support, or onboarding.

• Ability to learn software thoroughly and explain it effectively to non-technical users.

• Exceptional verbal and written communication skills in English.

• Strong troubleshooting capabilities paired with a calm, solutions-oriented approach.

• Tech-savvy with a process-driven mindset.

• Excellent organizational skills and the ability to follow through across multiple accounts.

• Patient and supportive demeanor with customers of varying technical skill levels.

• Bonus: Experience with hospitality, reservations, booking, or payments software.

• Bonus: Knowledge of CRM or helpdesk tools.

• Bonus: Experience in creating help documentation, FAQs, or training resources.

• Bonus: Background in supporting small business owners.

🏝️ Benefits

• Flexible remote position with schedule overlap for customer calls and team collaboration.

• Competitive salary in USD, based on experience.

• Opportunities for career advancement into senior customer success, account management, or customer operations roles.

• A lean, hands-on team environment where your contributions are readily visible.

• Chance to assist small businesses in the outdoor hospitality sector to grow and succeed.