Customer Engagement Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond promptly and professionally to incoming leads through various channels (emails, calls, forms, live chat).

• Qualify inquiries by collecting all necessary information (type of service, language preference, duration, deadlines, etc.).

• Offer initial cost estimates and clarify service policies and conditions to establish clear expectations for clients.

• Collaborate with the Production team to finalize pricing and ensure a smooth project transition.

• Document all interactions and updates within the CRM system.

• Foster excellent client relationships and guarantee a positive customer experience.

• Follow up with clients to ensure their requirements are fulfilled and projects progress smoothly.

• Identify opportunities to suggest additional services when suitable.

• Provide input on client interactions to enhance the inbound process and improve conversion rates.

• Manage the Main Sales Line in conjunction with other representatives.

• Create and assign deals in HubSpot for newly generated OTR leads.

• Redirect complex client inquiries to the Sales Manager as needed.

• Implement quarterly upselling and cross-selling initiatives via email and phone.

⛳️ Requirements

• 1–2 years of experience in inbound sales, inside sales, or customer support (B2B or B2C).

• Proficiency in both oral and written English (at least C1 advanced level) is essential.

• Knowledge of Spanish or other languages is advantageous.

• Strong interpersonal and communication abilities; capability to build trust rapidly.

• Organized, detail-oriented, and adept at managing multiple client requests simultaneously.

• Familiarity with CRM systems (HubSpot preferred).

• A proactive problem-solver with a results-driven approach.

🏝️ Benefits

• The Language Doctors, Inc. is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We do not tolerate discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic