Customer Engagement Executive

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Interact with Kyriba's US clients to enhance and expedite their value realization, ensuring that business objectives are achieved through the utilization of their acquired solutions and success service entitlements — fostering mutual success throughout the customer lifecycle.

• Oversee a diverse portfolio of clients across the United States, providing consistent, top-quality engagement for all accounts.

• Actively engage with customers to ensure they fully adopt product functionalities and extract maximum value from Kyriba — anticipating requirements before they are expressed by customers.

• Organize regular customer meetings, including executive interactions, to assess progress and business impact.

• Adopt a strong outcome-driven approach, promoting value delivery to support profitable growth and retention objectives.

• Set success and engagement metrics, annual targets, and key objectives for each customer; utilize data and tools to monitor and achieve these goals.

• Anticipate potential revenue loss risks within your account base by proactively planning for customer needs.

• Create and document account strategies in Customer Engagement Plans; provide success through insights and value that are relevant and distinctive to each customer.

• Identify opportunities for expansion to increase Kyriba's presence through additional services and capabilities.

• Build, sustain, and enhance broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.

• Lead Customer Advisory Councils and support relationships with executive-level board members.

• Manage multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without requiring constant direction.

• Collaborate proactively with cross-functional teams to achieve successful customer outcomes, self-directing efforts across product, implementation, and commercial teams as necessary.

⛳️ Requirements

• Experience in Customer Success / Engagement, Account Management, or Sales.

• In-depth knowledge of SaaS models and value-based engagement.

• Strong business and financial acumen; expertise in treasury is a plus.

• Proven track record of driving client adoption, retention, and growth.

• Excellent relationship-building, communication, and stakeholder management abilities.

• Strong problem-solving, negotiation, and organizational skills.

• High level of accountability and a proactive 'can-do' attitude — you take ownership of your results.

• Demonstrated capacity to operate independently in ambiguous or fast-paced environments; you navigate challenges without waiting for guidance.

• Self-motivated with an entrepreneurial mindset — you recognize necessary actions, take initiative, and follow through.

• Customer-centric approach coupled with a decisive bias for action: you listen intently, then act promptly.

• Experience in facilitating executive-level meetings and advisory boards is advantageous.

🏝️ Benefits

• Health, welfare, and wellbeing benefits designed to support both your professional and personal life.