Customer Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver captivating training programs for community owners, operators, managers, and staff utilizing ManageAmerica software.

• Convert intricate software features into actionable workflows that facilitate daily operations in manufactured housing.

• Perform product demonstrations for potential customers in collaboration with the Sales team.

• Assist customer onboarding and adoption efforts alongside the Implementation team.

• Create and update training materials, user guides, webinars, and educational resources.

• Act as a subject matter expert in manufactured housing operations and best practices for software usage.

• Provide valuable customer feedback and training insights to the Sales, Product, Customer Success, and Implementation teams.

• Remain informed on product updates, industry developments, and operational best practices.

• Aid customers in identifying opportunities to enhance efficiency and maximize the value of the software.

• Foster trusted relationships with customers and ensure a positive, consultative training experience throughout their journey.

• Comprehend customer business challenges and recommend workflows and best practices using ManageAmerica.

⛳️ Requirements

• 5–7 years of experience as a SaaS Trainer, Software Trainer, or Customer Education Specialist in the manufactured housing sector.

• Proven experience in training end users on enterprise software platforms.

• Background in conducting product demonstrations as part of the sales process.

• Practical experience collaborating with manufactured housing community owners, operators, or management teams.

• Demonstrated ability to promote software adoption and elevate customer engagement.

• Direct experience with ManageAmerica software is highly desired.

• Prior experience with a manufactured housing owner/operator, management company, or industry software provider.

• Experience in supporting software implementations, onboarding, or customer success initiatives.

• Understanding of accounting, property management, and operational workflows within manufactured housing communities.

• High school diploma or equivalent is required.

• Relevant professional experience is prioritized over formal education.

• Must present documentation that authorizes legal work in the United States of America.

• Occasional travel may be required, up to 10%.

• This position does not carry supervisory responsibilities.

• Ability to work independently with self-directed hours.

🏝️ Benefits

• 5% bonus.

• Remote work arrangement.

• Occasional travel, up to 10%.